E-mail: casey@edwinson.com
Work History:
9/2007- Current
Account Manager at The Cobalt Group in Seattle Washington:
Works closely with automotive dealership clients to deliver integrated marketing strategies focused on website improvements, organic search optimization, and paid search campaign management. Also serves as departmental contact for all company webinar activities. This position works closely with Search Engine Optimization Specialists, fellow Account Advocates, and Premium Services Support Specialists to develop and execute short and long-term improvements to clients’ online presence and paid search programs. Also provides overall product and website inquiry management; ensures that website and marketing efforts meet clients’ sales and ROI goals, and consistently delivers world-class service and support.
2/2006 - 9/2007
Manager of Account Services at Mix Meeting in Milwaukee, Wisconsin:
Manage channel (reseller) and post-sales department for a Milwaukee based audio/web conferencing company. Work would include creation of sales presentations, training modules and internal product documentation. Responsible for creation of implementation process and procedures. Duties would also include driving adoption and use of conferencing services to insure client retention and revenue growth. Successfully implemented dozens of new customers and was responsible for tremendous revenue growth from installed base of accounts.
6/2002 - 9/2005
Account Manager at WebEx Communications in Rancho Cordova, California:
Manage the deployment of a WebEx products and services under strict deadlines and time constraints. Worked cross-functionally to ensure timely and successful deployment services. Plan, direct and schedule adoption activities on behalf of the client. Serve as clients main point of contact during the 90-day implementation period. Orchestrate the various phases of the product deployment and implementation within a designated territory of 75-100 accounts through effective Project Management. Organize interdepartmental activities ensuring completion of deployments on or above schedule, and with maximum value to company and its clients. Successfully maintain extensive interaction with various members of cross-functional internal teams to ensure focus and delivery of services, solutions and up-sell goals.
10/1999 - 12/2001
Customer Retention Supervisor for Homestead.com in Menlo Park, California:
Overseeing of customer retention efforts for a medium sized software-company. Responsible for a thirty percent increase in retained customers. Job also entails technical support, development of statistics and policies to increase retention rate. Develop and recommend debugging techniques to remotely diagnose and solve problems reported by customers. Report product deficiencies (bugs, enhancement requests, etc.) to management/technology partners. Recommend changes or enhancements to software.
Education:
9/1991 - 6/1994: Bachelor of Arts degree received from Carroll College-Waukesha, Wisconsin in the field of History. Member of Phi Alpha Theta, a honor society for students of History.
Skills:
- Certified in WebEx web conferencing software
- Extensive experience with many other web conferencing tools
- SEO & SEM Skills
- HTML and Java knowledge
- Oracle, Sugar CRM, Expanets, Remedy, Excel, PowerPoint, Kana, Vantive
