9/2007 - 5/2009
Account Manager at Cobalt in Seattle, Washington
Works closely with automotive dealership clients to deliver integrated marketing strategies focused on website improvements, organic search optimization, and paid search campaign management. Also is the main department point person for all web conferencing activity (administrator) and hosts departmental web conferences. Also serves as focal point for all support and service-related issues for assigned customers. This position works closely with Search Engine Optimization Specialists, fellow Account Advocates, and Premium Services Support Specialists to develop and execute short and long-term improvements to clients’ online presence and paid search programs. Also provides overall product and website inquiry management; ensures that website and marketing efforts meet clients’ sales and ROI goals, and consistently delivers world-class service and support.
2/2006 - 9/2007
Manager of Account Services at MixMeeting.com in Milwaukee, Wisconsin
Manage channel (reseller) and post-sales department for a Milwaukee based audio/web conferencing company. Work would include creation of sales presentations, training modules and internal product documentation. Responsible for creation of implementation process and procedures. Duties would also include driving adoption and use of conferencing services to insure client retention and revenue growth. Successfully implemented dozens of new customers and was responsible for tremendous revenue growth from installed base of accounts.
6/2002 – 9/2005
Implementation Manager at WebEx Communications in Rancho Cordova, California:
Manage the deployment of a WebEx products and services under strict deadlines and time constraints. Worked cross-functionally with other teams and departments to ensure timely and successful deployment of services. Plan, direct and schedule adoption activities on behalf of the client. Serve as client’s main point of contact during the 90 day implementation period. Orchestrate the various phases of the product deployment and implementation within a designated territory of 75-100 accounts through effective Project Management. Organize interdepartmental activities ensuring completion of deployments on or above schedule, and with maximum value to company and its clients. Successfully maintain extensive interaction with various members of cross-functional internal teams to ensure focus and delivery of services, solutions and up-sell goals. Consistently exceeded quarterly goals for client retention and revenue generation.
10/1999 - 12/2001
Customer Retention Supervisor for Homestead.com in Menlo Park, California:
Overseeing of customer retention efforts for a medium sized software-company. Responsible for a thirty percent increase in retained customers. Job also entails technical support, development of statistics and policies to increase retention rate. Develop and recommend debugging techniques to remotely diagnose and solve problems reported by customers. Report product deficiencies (bugs, enhancement requests, etc.) to management/technology partners. Recommend changes or enhancements to software.
9/1997 - 10/1999
Communications Coordinator/Technical Support for LifeScan in Milpitas, California:
Duties would include providing e-mail/phone support for Diabetes Monitoring equipment and it's supporting software. This could include end user support training along with health care professionals support. Duties would also include e-customer data base maintenance and the scripting of e-mail copy for marketing/product campaigns.
Education:
9/1991 - 6/1994
Bachelor of Arts degree received from Carroll University - Waukesha, Wisconsin in the field of History. Member of Phi Alpha Theta a honor society for students of History.
Skills:
- Website design - examples: Edwinson.com, PubGoers.com, Globeinar.com
- Certified in all Cobalt, WebEx and Brevient products
- Very skilled in many web conferencing products and procedures
- Google AdWords and AdSense campaigns
- All Microsoft Office applications
- Sugar CRM, Oracle Expanets, Remedy, Excel, PowerPoint, Kana, Vantive
Work History:
2/2009 - Present
CPG (Chief Pub Goer) at Pub Goers Inc. Remote Employee
Responsible for managing the design, development, and ongoing maintenance of PubGoers.com online community using engaging social media programs that increases participation and awareness. Strong project management with inter/intra department cross-functional teams to deliver compliant, relevant, and strategic initiatives.
General Duties:
* Drive growth and adoption of website using SEM and SEO tools.
* Work with cross-functional teams to conceptualize, develop, and deploy programs that increase online community awareness and participation.
* Coordinate with pertinent departments to ensure content is compliant, meaningful, and current.
* Create and execute social media marketing and community event campaigns to drive traffic and community involvement.
* Define community purpose, strategy, and creative direction.
* Strategize and implement initiatives to improve member communication and recognition.
* Track community growth, performance, and participation.
* Establish, monitor, and enforce standards within the community to minimize conflict.
* Solicit, track, and report community feedback to internal departments.
* Work with cross-functional teams to determine new community features.
* Stay abreast of industry trends, particularly social marketing and community sites.
